Privacy Policy

At Bloom Support, operated by Appsolute Care LTD, we value your privacy and are committed to protecting the personal data of our website visitors, care home partners, staff, and other stakeholders. This Privacy Policy explains how we collect, use, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Care Quality Commission’s regulatory requirements where applicable.

 

This policy applies to your use of our website (https://www.bloomsupport.co/) and our mobile applications on iOS and Android. By using our services, you consent to the practices outlined here.

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- Company Name: Appsolute Care LTD

- Registered Address: 65-67 Beeches Road, West Bromwich, West Midlands, England, B70 6HQ

- Email: info@bloomsupport.co

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If you have any questions about how we handle your data, or if you'd like to contact our Data Protection Officer, please email us at: info@bloomsupport.co
 

 

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This Privacy Policy applies to your use of our website and mobile applications. If you are a care home using our platform services, a separate data processing agreement may also apply. Our services may include links to other websites. We are not responsible for the content or privacy practices of those external sites.

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Under the UK GDPR, you have rights over your personal data, including:

- Right to be informed

- Right of access

- Right to rectification

- Right to erasure

- Right to restrict processing

- Right to data portability

- Right to object

- Rights regarding automated decision-making and profiling

 

You may exercise these rights by contacting us at [Insert Contact Email]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) via https://ico.org.uk/.

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We may collect the following data:

- Identity Data: name, job title, care home name

- Contact Data: email address, phone number

- Technical Data: browser type, IP address, device ID, app usage patterns

- Communication Data: any messages or inquiries submitted through our website or apps

 

We do not knowingly collect data directly from residents or service users. Any resident data processed within the platform is the responsibility of the care home provider.​

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​We use your data to:

- Operate and maintain our website and mobile applications

- Respond to inquiries and provide customer support

- Deliver platform services to care home users

- Monitor and improve service quality and system performance

- Comply with applicable legal and regulatory requirements

 

We only use your personal data when we have a lawful basis to do so.

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We retain your data only as long as necessary for the purposes for which it was collected, including to comply with legal, regulatory, or contractual obligations. Retention periods may vary based on the nature of the data and the context in which it was collected.

 

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​All data is stored securely on servers located within the United Kingdom. Appropriate technical and organizational measures are in place to protect personal data from unauthorized access, disclosure, alteration, or destruction.

 

Where mobile data is involved, additional safeguards are applied to ensure security across both iOS and Android platforms.

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We do not sell your personal data. We may share your information with:

- Service providers (e.g., IT hosting, analytics, and security partners)

- Regulatory bodies if legally required

- Successors in the event of a business sale or merger

 

All third-party access is governed by data protection agreements in compliance with UK GDPR.

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We may update this Privacy Policy periodically. All updates will be posted on this page. We encourage you to review the policy from time to time to stay informed about how we are protecting your data.